Q 1. What is bond cleaning?
A. Bond cleaning, also known as end of lease cleaning, vacate cleaning is a thorough cleaning service performed in rental properties before the tenant moves out. It ensures the property meets the landlord's standards and helps tenants get their full bond deposit back.
Q 2. Why do I need to book bond cleaning?
A. Booking bond cleaning is often a requirement outlined in the lease agreement. It ensures that you leave the property in a clean and presentable condition for the next tenant.
Q 3. How much does bond cleaning cost?
A. The cost of bond cleaning can vary depending on factors such as the size of your home, its condition, and any additional services required. It's best to contact a professional bond cleaners for an accurate quote.
Q 4. Can I perform bond cleaning myself?
A. While you can certainly attempt to clean the property yourself, hiring professionals ensures a thorough job and saves you time and effort.
Q 5. What areas are covered in bond cleaning?
A. Bond cleaning typically covers all interior areas including bedrooms, living rooms, kitchen, bathrooms, windows (from inside), carpets (if applicable), and other surfaces like walls and floors.
Q 6. Do I need to remove all my belongings before bond cleaning?
A. It's recommended to remove personal belongings from the property before cleaners arrive to ensure they can access all areas easily.
Q 7. How long does bond cleaning take?
A. The duration of bond cleaning depends on various factors such as the size of your home and its condition. On average, it can take anywhere between 4-10 hours.
Q 8. Will bond cleaners provide their own equipment and supplies?
A. Our professional bond cleaners bring their own equipment and supplies. However, it's good to confirm this when booking different bond cleaning services.
Q 9. Is carpet steam cleaning included in bond cleaning?
A. Some companies include carpet steam cleaning as part of their standard package, while others may charge extra for this service. With TOP Bond Cleaning Brisbane, Carpet steam cleaning and pest control can be added at extra cost. Clarify with your chosen cleaner beforehand.
Q 10. Are the oven and fridge included in bond cleaning?
A. Oven and fridge cleaning are typically included, but it's recommended to confirm with the cleaner in advance.
Q 11. Do I need to fix any damages before bond cleaning?
A. Bond cleaning focuses on cleanliness rather than repairs. However, it's best practice to address any damages or issues separately to avoid disputes with your landlord.
Q 12. Can I be present during the bond cleaning process?
A. Being present during the cleaning is not necessary, but if you prefer supervising or have specific instructions, you can discuss this with the cleaner beforehand.
Q 13. What happens if my landlord is not satisfied with the bond clean?
A. We as a Reputable company of bond cleaners usually offer a satisfaction guarantee. If your landlord raises concerns about the cleanliness, contact your cleaner and they should rectify any issues free of charge.
Q 14. How far in advance should I book bond cleaning?
A. It's advisable to book bond cleaning at least 1-2 weeks prior to your move-out date to secure a slot that fits your schedule.
Q 15. Can I reschedule or cancel my bond cleaning appointment?
A. Most companies allow rescheduling or cancellation within a reasonable timeframe without penalties. Check their terms and conditions for specific details. We do not charge for cancellations.
Q 16. Is there anything I need to do before the cleaners arrive?
A. Ensure all personal belongings are removed from the property and provide access for the cleaners by arranging key collection or being present during their arrival.
Q 17. Should I notify my real estate agent about booking bond cleaning?
A. Yes, informing your real estate agent about your intention to book bond cleaning shows transparency and helps ensure a smooth transition.
Q 18. Are windows cleaned from outside as well?
A. Typically, professional cleaners focus on internal window cleaning only. External window cleaning may require additional services depending on accessibility and requirements. We recommend our customers to refer to our standards bond checklist for inclusions and exclusions.
Q 19. Can I hire different cleaners for different areas of my house (e.g., carpet cleaners)?
A. Many companies offer specialised services such as carpet steam cleaning or pest control alongside general bond cleaning. You can discuss your requirements with them before booking. However we offered all services in package and it is cheaper when you having all services in package with us.
Q 20. Do I need to defrost my freezer before bond cleaning?
Yes, it's recommended to defrost and clean the freezer before the cleaners arrive to ensure thorough cleaning inside and out.
Q 21. What if I have pets? Will they affect bond cleaning?
A. Having pets may require additional attention to remove pet hair or stains. Informing your cleaner about pets in advance will help them allocate adequate time for these areas.
Q 22. Can I get a receipt for bond cleaning?
A. Reputable cleaning companies provide receipts upon completion of the service. Request one from your chosen cleaner as proof of payment and service provided. We provide invoices for real estate and tax purposes.
Q 23. Are walls included in bond cleaning?
A. Basic wall spot-cleaning is typically included in bond cleaning. However, extensive marks, full wall wash, scuffs, or other damages may require separate treatment or repair.
Q 24. Can I book bond cleaning for just specific rooms instead of the whole house?
A. Most professional cleaners offer customised packages tailored to your specific needs. You can request quotes for full-house or partial-room bookings accordingly.
Q 25. How soon after bond cleaning can I move out?
A. You can generally move out immediately after the bond cleaning is completed, but it's advisable to leave some buffer time in case any issues arise during final inspection.
Q 26. Can I leave furniture behind during bond cleaning?
A. It's best practice to remove all furniture unless specifically instructed otherwise by your real estate agent or landlord.
Q 27. Should I inform cleaners about any specific problem areas in my house?
A. Yes, providing information about any specific problem areas (stains, damaged surfaces) helps cleaners give extra attention where needed and ensures satisfactory results.
Q 28. What happens if items are broken during bond cleaning?
A. Professional cleaners are generally careful when handling items within the property, but accidents can happen. Reputable companies should have insurance coverage to address such situations. We take care if our cleaners accidently damaged during the cleaning process.
Q 29. Is there a warranty on the cleanliness provided by bond cleaners?
A. Most professional cleaners offer a satisfaction guarantee, where they rectify any issues reported within a specific time frame after completion of the cleaning. We provide 7 days customers satisfaction to rectify the issues if landlord or real estate not happy with cleaning.
Q 30. Can I book bond cleaning on weekends or public holidays?
A. Many cleaning companies offer services on weekends and public holidays to accommodate customers' schedules. Inquire about their availability when booking.
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